American Data Technology, Inc

Why American Data Technology, Inc?

ADTI is a privately-held 15 year old web hosting company that has stood the test of time and built strong customer loyalty due to our commitment to surpassing customers' expectations. Our key differentiator is that we are dedicated to providing optimal reliability and uptime for our clients' websites, along with responsive and timely support by our knowledgeable and trained support team.
That has been providing web hosting since 1995. We offer the following advantages over our competitors:

1) Experience:

You as a client benefit from our proven track record of 17 years expertise as a web hosting services provider. The company's founder Mike Salim is a true pioneer of internet development. As an active team member of National Science Foundation Project (1989-1993) he made significant contribution to development of internet backbone. This benefits our clients greatly as the company is built on solid technical expertise.

2) Support:

ADTI has a toll free number for 24/7/365 tech support. All support personnel are US-based. ADTI does not subcontract its support to offshore third parties. Furthermore, unlike many of our competitors, our virtual hosting customers can also access toll free phone support.

3) Reliability:

We have 99.999% network uptime SLA's and 99.99% on infrastructure.

4) Stringent Security Standards:

Your data is kept safe through our rigorous monitoring (every 2.5 minutes from three geographically dispersed locations), as well as physical security (on site armed security guards and surveillance). Furthermore, we deploy "Defense in Depth" Protocol to server and network security-layers of security are applied to eliminate a single point of failure.

5) SAS 70 Type II Data Centers:

We have multiple data centers space for maximum redundancy. Each of the data centers is SAS 70 Type II certified. This ensures that HIPAA and Sarbanes -Oxley requirements for control and security are met. The data centers are located in Research Triangle Park, NC - commonly known as technical hub of America. Data centers require biometric access and have environmentally controlled racks, backup power, on-site security personnel and 24/7 surveillance.

6) Top-notch Network Traffic:

All servers are connected to our core switches via 100mb Ethernet connections and Gigabit Ethernet is also available.

7) Load -Balancing and Fail-over:

This balances the load among different carriers and enables the load to be switched seamlessly and instantly. If your network experiences a backlog or if one provider's network goes down, your web traffic can be re-routed so you don't experience any lost sales. Furthermore, if one server fails then other server automatically takes its place.

8) Premium Technology:

We support a wide range of technologies such as: Perl. CGI, Java Servlets, mySQL, JSP, MS SQL Server, ColdFusion MX etc. Our vast assortment of hosting solutions such as Dedicated, Ecommerce, Managed, Exchange, Colocation, SharePoint makes us one stop-shop for all your hosting needs.

9) Certifications:

We are one of the few hosting companies that are PCI Compliant and VISA CISP Compliant. We have many other certifications such as certified vendor for federal agencies by SBA, certified vendor for hosting and email services for schools and libraries (e-rate), CISSP certified, Blackberry Alliance Member with Research in Motion (RIMM). Additionally. We have earned A+ rating from the Better Business Bureau.

10) Government mandated guidelines:

Our infrastructure 100% meets the security and availability demand of federal agencies. We have earned Federal Information Security Management ACT (FISMA) certification through independent evaluation of network and security practices implemented and followed by American Data Technology, Inc.

11) Money Back Guarantees:

We are so confident that you will love our services that we have one of the highest satisfaction guarantees in the web hosting industry: 60 days money back guarantee.

12) True Web Host:

We are not a reseller of another hosting provider. This means that should there be an issue with your website our engineers can start working on it within seconds and not have to rely on a third party for access to the equipment. Our customers come in all sizes from small start ups, to mid size businesses to large federal agencies. Our client base spans many industries such as Medical, Healthcare, Legal, Education, and Insurance to name a few.

To discuss your unique hosting requirement or if you have any questions, please call 1.800.525.0031 919.525.0031 or +919.544.4101 (international clients) or email sales@localweb.com

Data Center Tour

Reception Area

  • First line of security.
  • Provides human authentication, identification verification, and badged access to the IDC facility.
  • Authorized personnel are permitted access as specified in their customer notebook.
  • Centralized distribution of access badges via a card key access system.
  • All badges that are not returned daily are deactivated at the end of the evening.
  • All other access to the IDC is strictly controlled with rules and regulations specified by the IDC facility.

American Data Technology Internet Data Center (IDC) facilities are designed to be comfortable for our prospects and customers.
We welcome our guests with interior designs that are architecturally innovative with and use an inspiring color palette that is pleasing to the eye and denotes an element of calmness.

Security

  • Every square foot of an ADTI IDC equipment floor is monitored 24/7 to protect our customers' applications and hardware investment against breaks in security.
  • Cameras are also placed in various locations throughout the IDC facility for round-the-clock monitoring.
  • Cameras are strategically placed for precise monitoring of customers' equipment. Monitored by trained American Data Technology Inc.staff in the network operations center (NOC).
  • All surveillance is archived offsite for 30 days and is provided to customers upon request.

Continuous observation through a closed-circuit TV system protects against unauthorized entry in to the IDC. All closed-circuit cameras are monitored in our network operations center (NOC) by trained personnel to protect customer equipment from breaks in security.

Network Operations Center (NOC)

  • 24/7 monitoring of customer applications and equipment.
  • Monitoring of all infrastructure components and equipment.
  • Trained for emergency handling and disaster recovery.
  • Operations staff which staff the NOC maintain distinguished industry certifications.
  • All NOC personnel complete an extensive American Data Technology Inc. training program to ensure that our support staff can be effective and assist the customer in all areas that surround our IDC facilities.
  • Customers receive dedicated support with our operations staff.
  • American Data Technology, Inc. maintains a 5:1 customer to operations staff ratio.

The American Data Technology Inc. Network Operations Center is the central nervous system for the IDC. The NOC is locally staffed 24/7 by trained operation technicians to monitor and support customer applications and equipment.
We monitor all power, HVAC and fire-detection / suppression systems 24/7 using an automated application under the supervision of our local operations staff.
Component level failures are detected and trigger alarms in the local NOC, allowing our trained personnel to quickly respond and ensure systems are operational.

Customer Cabinets

  • Available in two standard dimensions -- 19" and 23"
  • Screened front and back allow for increased air circulation.
  • Side panel can be removed to allow for expansion.
  • Locks on both front and back.
  • Only two keys operate the cabinet locks. One, you keep. The spare is kept in a secure location.
  • Includes four shelves -- three fixed and one sliding so that we can configure to your specifications.

When you colocate with ADTI, you can rest assured your application is housed not only in a secured IDC, but in a high-tech, locked cabinet, based exclusively with your requirements in mind. In addition, the cabinets are only accessible by your authorized team members and American Data Technology Inc. staff.

IDC Floor

  • Raised floors provide easy, controlled access to power and network connections.
  • Cold air from our HVAC units flows through our sub-floor up through vents in the raised floor to maintain an internal temperature.
  • Fiber enters the facility in multiple locations. Redundant entry points for network connectivity and power.
  • Power and network cabling is installed to eliminate interference and other related problems.
  • Pre-laid CAT 5 cabling in the floor facilitates faster installs and easy accessibility by operations staff.

The American Data Technology Inc. IDC floor contains many features that make services within the IDC facility easily accessible. Our raised floors provide quick and easy access to the power and network cabling that lies below the raised floor. All cabling is organized and labeled for easy identification and use. This results in faster installations and increased service.

High Capacity HVAC System

  • Maintains average temperature between 65 and 75 degrees Fahrenheit.
  • Keeps average relative humidity between 30 and 50 percent.
  • Uniformly cools the IDC.
  • Works independenly from the IDC air conditioning unit.
  • Controlled by five Data Aire units.
  • Performance is constantly monitored by the NOC.
  • Delivers air conditioning through the floor, forcing it up through perforated tiles located in every other row.
  • In case of malfunction, one additional HVAC unit is readily available.

Ideal operating and environmental conditions make our IDC facilities the place to colocate. Our high-capacity heating, ventilation and air conditioning (HVAC) system maintains temperature and relative humidity levels to ensure your equipment stays up and running.

Generators

  • Ready to supply power within seven seconds of Public Service outage.
  • Generates power to both AC and DC systems, powering your network without interrupting service.
  • 1500 KVA Cummins Synergy Diesel generators.
  • Operates for 24 hours on a single tank of diesel fuel.
  • Contract with local fuel company to refill tanks within two hours of request.
  • Power checked daily.

Our onsite diesel-powered generators are ready and waiting to protect your applications at the first sign of a power interruption. Our 750 kW-2000 kW diesel generators can run for 24 hours on a single tank of fuel. In the event of power disruption, the ATS immediately powers the generator and within seven seconds transfers power to the UPS for continuous charging.

Uninteruptable Power Supplies

  • Feeds two 600 amp panels that in turn feed 100 amp panels located at the head of every row of cabinets.
  • Twin 500 KVA Powerware UPS systems (both of which are hot-synced).
  • Filters the power feed, compensating for surges, high-voltage spikes, switching transients, sags, electrical line noise, frequency variations and other conditions that prevents the proper operation of your equipment.

Uninterruptible Power Supplies (UPS), the first line of defense during a power interruption, help protect all your mission-critical applications. The UPS provides 110V/208V AC power to every customer cabinet. The UPSs receive power from multiple power grids to ensure fail-over. The UPS powers the IDC facility in the transition to generated power.

Automatic Transfer Switch

  • After prolonged power outage, the ATS automatically switches the Data Network Facility back to city power.
  • 120V AC or 48V DC.
  • When a power interruption occurs, and chances are it will, the Automatic Transfer Switch (ATS) automatically switches the power from the primary source to an alternate supply. In the event of an emergency, the ATS immediately powers the generator and within seven seconds transfers power to the UPS for continuous charging.

Power

 

DC Power:

  • Two rectifiers convert ACpower to DC power, offering you the most usable power possible based on your requirements.

600 amp Panel:

  • Receives power directly from the UPS.
  • Feeds 100 amp panels.
  • Offers the ultimate in effective power management.

100 amp Panel:

  • One panel located at the head of each cabinet row.
  • Receives power from the 600 amp panel.

By offering multiple power grid connections, American Data Technology Inc. ensures a state-of-the-art system is in place to offer you the greatest power.
Currently, ADTI provides uninterrupted AC and DC circuits to your equipment cabinets. Future IDC facilities will offer A/B circuits in both AC and DC power.

Fire Dectection/Prevention System

  • Two rectifiers convert ACpower to DC power, offering you the most usable power possible based on your requirements.
  • Utilizes a pre-action fire suppression system that holds water outside of the equipment area until actual fire is verified.
  • "Dry-pipe" systems ensure that if a sprinkler head is accidentally damaged, water will not drain into the equipment area, thus damaging equipment.
  • Heat and smoke sensors (controlled by the NOC) are located in the floor and ceiling.
  • Fire conditions are detected in all equipment room spaces.
  • Fire suppression system can be activated only when multiple inputs confirm the existence of a fire on the premises.

ADTI's redundant, state-of-the-art fire detection and suppression systems help recognize and minimize the ever-present threat of fire, guaranteeing the protection of your equipment.
VESDA (very early smoke detection apparatus) detects abnormal air particulates potentially caused by equipment overheating, giving our staff time to investigate the situation before it becomes a potential problem.

ADTI’s hosting infrastructure has been designed from the ground up, to be robust, reliable and responsive. Security, data integrity and service availability are our key hallmarks. Over the 17 years that ADTI has been providing hosting services to its clients nationwide and worldwide, ADTI has developed and accumulated an in-depth level of expertise and experience in providing these services.

Monitoring and Managing servers/network protocol

ADTI recognizes how important it is for you and your organization to maintain continuous uptime of email and web services. ADTI utilizes several monitoring systems simultaneously to ensure that your services stay up, and that our trained and experienced technicians and system administrators are alerted whenever any issues need to be addressed.

  • Servers Security: All servers are extensively monitored 24/7/365 every 5 minutes from three different geographically dispersed locations.
  • Server Updates: Updates and security patches are applied promptly as they become available. These are first tested in our TEST environment and then rolled out to our PRODUCTION environment.
  • Network Security: We deploy “Defense in Depth” approach to network security. This involves layering a variety of technical security mechanisms such that if one is breached the other protective system carry on the task of protecting the network.

Back up Protocol

ADTI’s backup servers

  • Snapshot backups four times daily.
  • Retain the last 8 days worth of transactions.
  • In addition to your requirements, we will maintain full weekly backups, full monthly backups, full quarterly backups and full annual backups in the infrastructure.
  • Recover whole servers, individual mailboxes, individual folders within mailboxes such as calendars, deleted items, contacts etc., and even individual items within folders such as specific calendar items for a specified date range etc., as long as it is in one of the backups.

Security Protocol

Security can be broken down into many components

  • Information Security Protocols: This includes a uniform approach to security across computer systems and databases, identification of sensitive information and an outline of steps to take for data protection, password aging and much more.
  • Implementation of Firewalls: This includes border and sub-infrastructure as well as customer specific firewall and VPN
  • Implementation of Intrusion Detection Devices: Intrusion detection is a vital element of network security, and ADTI implements constant vigilance on its network. In addition, ADTI also regularly performs network scans to check for continued security compliance.
  • Implementation of Spam/Virus Filtering: Filtering software is used to remove viruses and spam.

Facilities

  • Over 30,000 square foot raised floor data center space
  • 24/7/365 manned and monitored
  • Physical access controls include ID, biometric fingerprint, magnetic badge and cabinet locks, video monitoring etc.
  • Bandwidth from UUNet, Time Warner (gigabit links), Level3, Progress Telecom, AT&T, and Verizon.
  • UPS on data center floor, with diesel generators outside, with sufficient fuel capable of sustaining data center for 4-5days without refueling in the event of a catastrophic event
  • SAS 70 Type II certified
  • FISMA Certified and Accredited (required for governmental information systems)
  • PCI Certified (required for E-commerce applications)

Government Contracting

Capability Statement:

American Data Technology, Inc. (SDB, Minority-owned, and Women-Owned) has solid track record of working with government clients – both directly and indirectly via prime contractors. Our web and security solutions are cost effective and are delivered on time to surpass clients’ satisfaction. All of our staff has government security clearance. Furthermore, we have FISMA, PCI, CISSP security certifications to support our clients’ mission critical goals and applications.

Core Competencies:

  • Microsoft Exchange Email Hosting
  • Server Clusters and Servers Farms
  • Mirrored and Fail-over server solutions
  • Managed and Dedicated Servers
  • Email Security and Filtering
  • Web and Graphic Design Services
  • Custom Programming
  • SharePoint Hosting
  • Internet Security Services
  • Stig Hardening Services
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (Saas)

Examples of Completed Projects

  • Federal hosting clients needing optimal internet data security
  • Sensitive data made secure for medical applications' websites
  • Customized database applications
  • Online chat services for businesses including entertainment industries
  • Developing websites that require both artistic graphic and web design talents

Certifications:

  • Small Disadvantaged Business (SBA)
  • Woman-Owned Business (EDWOSB)
  • A+ rating by the Better Business Bureau
  • National Minority Supplier Development Council (CA13958)
  • Approved e-rate vendor, SPIN 143026382
  • Certified by Trustee and VeriSign Seal
  • Registered in ORCA and CCR
  • Registered with Dun & Bradstreet

American Data Technology, Inc. (ADTI) has long standing relationships with some of the big players in information technology industry such as: Microsoft, Red Hat, Cisco, Symantec, Miva Merchant, Verisign and so forth. These relationships strengthen our company and empower us to provide diverse internet solutions to our current and future clients. It is a win win situation for both us and our clients.

     
 





 

Privacy

(Version 1.2 March 14th, 2011)

American Data Technology, Inc. is committed to respecting and protecting the privacy of others to our sites as well as the privacy of our customers (subscribers).

As a visitor, you can confidently visit any of our web sites without identifying yourself or revealing any personal information.

As a customer, you can be assured that any personally identifiable information (i.e. information by which you can be identified) will only be used to support your customer relationship with American Data Technology, Inc.

 

What information do we collect?

When you visit our web site, our web server collects technical information about your connection such as your ISP's domain name, the time you accessed the site, and the pages you visited.

Some pages might utilize "cookies", which allows a web application to remember your browser preferences individually to tailor itself to your likes and dislikes.

Some pages might ask you for your contact information such as email address and/or phone number, if you wish to voluntarily participate in contests, free giveaways, surveys, and the like.

Our web server does not automatically (secretly, without your prior knowledge and permission) collect your email address, nor does it collect information on what other sites you might have visited on the internet.

How do we use this information?

The information our web server collects helps us analyze web traffic and to improve the content and offerings on our web site. On some pages, cookies may facilitate your interaction with us by remembering and transferring related pieces of information as you navigate our site from page to page.

We may from time to time disclose aggregate information on our web site's traffic profile to, for example, third party internet marketing companies who help us better design our advertisements and/or our web sites.

What information do we collect?

When you sign up with American Data Technology, Inc., you provide us with both contact and payment information such as your name, address, phone number, credit card information, etc.

While you are a customer at American Data Technology, Inc., we store information regarding your account status, preferences, and choices. We may also store customers' electronic mail and other communications as part of our interaction with you as a customer.

Do we obtain, store or process Third party PII?

Third party PII (Personally Identifiable Information) is that information on you that we may have obtained from Third Parties such as information brokers, i.e. any source other than yourself. We may obtain your PII from an authorized contact in your organization, as part of providing your service. Other than that, we do not collect, process or store any Third Party PII from any outside sources.

How do we use this information?

We use your contact and payment information to establish service for you. We use your payment information for processing your payments only. We create and maintain other information such as your account status, choices, and customer history as a routine part of providing service to you.

American Data Technology, Inc. may from time to time share customer information with selected partners and third parties, for example, service providers, or to bring you additional value-added services or to provide you with information about products that may be of interest to you or enable you to take advantage of special partner programs. American Data Technology, Inc. may also use customer information to communicate system and maintenance information, and/or information about new and upgraded products.

American Data Technology, Inc. will not, except for reasons listed below, disclose to third parties any customer information, contents of any electronic mail, or other communication that American Data Technology, Inc. stores for its customers. The following list enumerates the circumstances under which American Data Technology, Inc. will disclose such information:

It is necessary in order to provide service to the customers.

It is necessary to protect the legitimate interests of American Data Technology, Inc. or its customers.

It is required to cooperate with legal process such as warrants, interception orders, court orders and the like THAT AMERICAN DATA TECHNOLOGY, INC. DETERMINES IN ITS SOLE DISCRETION TO BE VALID AND ENFORCEABLE.

It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by American Data Technology, Inc. and appear to pertain to the commission of a crime.

Collected information is subject to disclosure pursuant to judicial or other government subpoenas, warrants, orders, or if American Data Technology, Inc. merges with or is acquired by a third party or goes bankrupt.

American Data Technology, Inc. disclaims any intention to censor, edit, or engage in any ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. American Data Technology, Inc. will, however, review, edit, delete, or block access to communications that may harm American Data Technology, Inc., its customers, or third parties.

Customers may opt out of receiving newsletters and/or notices of new or upgraded products supplied by American Data Technology, Inc. by sending a request to privacy@localweb.com. Such requests must include their domain name and contact information. The grounds on which American Data Technology, Inc. may take such action may include, but are not limited to, the actual or potential violations of American Data Technology, Inc.'s Terms of Use (Acceptable Use Policy).

Please note, however, that American Data Technology, Inc. reserves the right to send bulletins and other important information regarding our services at our discretion.

How can you contact us?

To access your information that we have stored about you, withdraw consent, delete, update your information, contact us regarding complains, express concerns, or provide helpful feedback regarding our privacy practices, you should contact support@localweb.com or call +1.919.544-4101. Mail can be sent to PO Box 12892, Research Triangle Park, NC 27709, USA. We are available by e-mail or phone 24 hours a day, 7 days a week, and 365 days a year.

How do we secure your information?

We have several layers of security in place, to ensure that any of your personal information that we have stored in our systems, is safeguarded. We are PCI complaint and our processes and infrastructure have been audited, scanned and tested by third parties to ensure compliance. We are listed on Visa Corporation's web site as a PCI compliant service provider. We are also a member of the TRUSTe program, operated by a well know, independent third party. Should you have any concerns about our privacy policies or practices, you can contact TRUSTe at www.truste.com. We are serious about keeping your private information, private.

What are our data retention policies?

We will store and process your PII in accordance with our stated Privacy Policy (this document) as long as you are a customer. Beyond that, we will store your PII in accordance with our internal Data Retention Policies, in a secure environment, for a typical period of 1 to 7 years. Please be advised: this is not a guarantee that we will archive any data your data for a minimum of 1 to 7 years unless you have actually subscribed to one of our data archival services, nor is it an assurance that we will not store your data for a longer period.

How will you be informed if there is a material change in our Privacy Policies?

We will contact all our clients whose information we have stored in our systems, with an update.

"I love working with your company because I always get prompt and personal attention. Always. And I really appreciate the service. I wouldn't use anyone else to host my website."

-Tiffany M.
Tiffany's Beach Rentals

Hosting Customer since 2005

 

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